IMPORTANT COMPANY HAS AN IMMEDIATE NEED FOR:
Qualifications and Requirements:
· 4 years of experience in a technical help desk and/or call center position.
· Bachelor's degree in a technology related field.
· Excellent proficient business English – both verbal and written skills with the ability to communicate effectively.
· Proficient in integration applications, Cycir, SAML SSO, Marketo Webhook, DataSync, Eloqua Webhook, Zoom OAuth a Must.
· Respond to customer issues through use of Support Ticketing system, email, phone, and computer chat.
· Drive incident escalation and resolution with internal and external teams to deliver the expected level of service for the business.
· Develop and maintain a functional understanding of the platforms and collaborate with the team and customers to provide top-level support.
· Provide primary support for product integrations within the 6Connex proprietary platforms.
· Document internal processes and procedures.
· Focus on results.
· Plan and Organization.
· Service attituded.
· Competitive salary: 45,000.00 nominal.
· Full-time position with 100% payroll scheme.
· Legal benefits.
Workplace: This is a 100% remote position for residents from any state in Mexico.
Interesados enviar su CV firstname.lastname@example.org con atención a Teresa Ortiz, mencionar en asunto el nombre de la vacante o comunicarse a los siguientes números Cel.: 8712348980/ Tel.: (871) 7470300 ext. 302.